WhatsApp lead work in one system
Indian businesses receive customer questions and sales leads on WhatsApp. XeroWA gives the team approved replies, qualification steps, follow-ups and an owner handoff path.
WhatsAI Assistant / XeroWA
I built a multi-tenant WhatsApp receptionist for Indian SMBs. It handles approved replies, lead qualification, appointments, reminders, follow-ups, broadcasts and owner handoff.
My contribution
I designed the workflow, dashboard, integration boundaries, tenant data model and verification checks.
Technology
Next.jsTypeScriptSupabase / PostgreSQLMeta WhatsApp Cloud APIVercel serverless routesVitest
Message to owner handoff
- A customer sends a WhatsApp message to the business number.
- The Meta webhook verifies the request and routes it to the correct tenant.
- The tenant playbook selects an approved reply or qualification path.
- The system stores the conversation, lead, appointment and follow-up state in Supabase.
- The dashboard shows conversations that need owner action.
Checks around tenant data
- Meta webhooks receive and route inbound WhatsApp messages.
- Business-approved playbooks control customer replies and lead qualification.
- Supabase and PostgreSQL store tenant, conversation and lead data.
- Readiness checks, RLS tests and keyword-engine tests verify core paths.
Approved replies and structured automation
Tenant playbooks store the replies that customers receive. The system uses those playbooks for qualification, appointment capture, follow-ups and handoff.